At 123 Mua Nhanh, we aim to provide a fair and practical process for returns, refunds, and exchanges. This Refund & Return Policy explains the general conditions that apply when customers in Pakistan need support after receiving an order.
This page is general business policy content and not legal advice. For case-specific help, please contact support at contact@123muanhanh.com before sending any item back.
Customers may request a return or refund if an item is damaged, defective, incorrect, incomplete, or materially different from what was ordered, subject to inspection and approval. To be eligible, the item should generally be unused, in the same condition received, and returned with original packaging, tags, accessories, manuals, and proof of purchase where applicable.
Customers should contact us as soon as possible after delivery if there is any issue with an order. Return or refund requests made after an unreasonable delay may be refused if the product has been used, altered, damaged after delivery, or cannot be inspected properly.
If you receive a damaged, defective, missing, or wrong item, please contact contact@123muanhanh.com with your order details, a description of the issue, and clear photos of the item and packaging where possible. This helps us review the case quickly and decide whether a replacement, exchange, refund, or other resolution is appropriate.
Certain items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.
To request a return, exchange, or refund, contact our support team at contact@123muanhanh.com and include your order number, contact information, the item name, and the reason for the request. Do not return products without first receiving guidance from our support team, as unauthorized returns may delay processing or may not be accepted.
All returned items are subject to review and inspection. Once we receive the item or enough evidence of the issue, we will determine whether the request meets our policy conditions. Approval may depend on product condition, packaging, reported issue, and whether the request was made within a reasonable timeframe.
If a refund is approved, it will generally be issued to the original payment method where possible. In some cases, store credit, replacement, or exchange may be offered instead, depending on the item, stock availability, and nature of the issue. Original shipping charges may be non-refundable unless the return is due to our error or a verified damaged, defective, or incorrect item.
If you prefer an exchange, we will try to replace the item with the same product or a suitable alternative if available. Exchanges are subject to stock availability and inspection approval. If a direct exchange is not possible, we may offer another reasonable resolution.
If the return is due to a confirmed seller error, such as a wrong, defective, or damaged item, we may assist with return shipping arrangements or reimburse reasonable return shipping costs where appropriate. If the customer wishes to return an eligible item for another approved reason, the customer may be responsible for return shipping costs.
When a physical return is required, customers should pack the item carefully to avoid transit damage. We are not responsible for items lost or further damaged during return shipment if they are not packed properly or sent without following our instructions.
After we receive the returned item or complete our review of the claim, please allow a reasonable time for inspection and processing. Refund timing may vary depending on your payment method, bank, payment provider, or internal verification procedures.
If you need to cancel an order, please contact us immediately. Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been shipped or dispatched, cancellation may no longer be possible, and the matter may need to be handled under this policy.
We may refuse a return, exchange, or refund request if the product shows signs of use beyond reasonable inspection, if the item was damaged after delivery, if key parts are missing, if the request appears abusive or fraudulent, or if the return conditions listed in this policy are not met.
For help with a specific order, return eligibility, damaged goods, exchanges, or refund status, please contact contact@123muanhanh.com. Our support team can guide you through the appropriate next steps for your case.
